Frequently Asked Questions

How do I place an order
Last Updated 6 years ago

  • Our preferred method of ordering is via the online portal. right here!
  • Next is to simply select "New Ticket" and "Purchase Order" from the help-topics drop-down to begin a ticket-based order.
  • Next preferred is email, send your order to, use the phrase "purchase order" and your order-number in the subject to get priority service.
  • If you find faxing easier, our sales fax numbers are 03 8526 0305 or 1800 835 329 or 03 8587 8899
  • If you are unsure what to order, or would like to confirm your selection, please feel free to call us between 8:00am and 5:30pm (AEST +64) 03 8587 8889
  • If you will be ordering often and would like to arrange an Electronic Data Interchange arrangement with our computer systems, please create a ticket specifying "New Account".
  • If you need a new catalogue, simply request one and we will send with your next P.O. open new ticket.
  • For purchase terms and conditions,click here.
  • If you want to MMS us a picture, you can simply use the email address, MMS to this address show up just fine. Please leave a note with the picture saying what it relates to.

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